Legal name, sites, scope of activities, headcount and shift pattern, outsourced processes, any existing certificate, and whether you received consultancy on the system and from whom.
GLOBAL
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Global Energy Up is an independent certification body for management systems and a validation and verification body for greenhouse-gas information. We audit and decide; we do not consult.
ISO/IEC 20000-1:2018
IT service management
A service level nobody measures is a promise, not a service.
ISO/IEC 20000-1 certification demonstrates that an organization plans, designs, transitions, delivers and improves its IT services against agreed requirements, under a service management system.
Who it is for. Managed service providers, data centres, internal IT departments, telecommunications and outsourcing providers.
- Scope of the service management system and the services covered
- Service portfolio, catalogue and service level management
- Relationship and agreement management, including suppliers
- Incident, service request and problem management
- Change, release and deployment management
- Service continuity, availability and information security of services
Each area above is assessed on objective evidence — records, interviews and direct observation of work.
How the audit runs
Audit time is determined under ISO/IEC 20000-6:2017, based on the number of personnel involved in the service management system and its complexity. Remote auditing never reduces the required audit time.
01.
Stage 1
Review of documentation, readiness and scope, and planning of Stage 2.
02.
Stage 2
On-site evaluation of implementation and effectiveness; findings are recorded.
03.
Decision & surveillance
An independent decision, then annual surveillance through the three-year cycle.
Edition and transition
Audits are conducted against ISO/IEC 20000-1:2018, the current edition.
Auditing with other standards
Where the system is integrated with others, the standards can be audited together in one visit; duration is calculated for each standard and then adjusted for the actual degree of integration.
- What do I need to apply?
- Why do you ask about consultancy?Because we do not certify a system on which a body related to us provided consultancy, and every application is screened for conflicts of interest before it is accepted.
- Will the certificate carry an accreditation mark?Not before accreditation is granted. Certificates are currently issued without an accreditation mark.
